Refund & Return Policy

We hope you will be happy with the product you have ordered from https://merakifashionculture.in

However, in an unlikely event that you do not, you can return or exchange within 30 days from the date of delivery

We apologize for failing to meet your expectation.

Please read the guidelines below to learn more about return and exchange:

Important Information:

Prior discussion and information is mandatory to process a return or exchange request.

Please contact us with details of your order and reason for return or exchange, and we will be happy to help you.

Return Policy

Returns, Exchange and Refund:

As part of our commitment to customer service, our policy is valid for 30 days from the date of delivery. Regrettably, we cannot offer you return/exchange, if 30 days have gone by.

Our 30-days policy is applicable for all of our products. Once the product has been used, we regret to inform that no replacement, refund or exchange will be offered.

Exchange & Refund:

Purchased products can be returned or exchanged or applied for refund within 30 days from the date of delivery.

Please note that requests placed beyond 30 days from the date of delivery will be declined.

Shipping costs:

For customer remorse – Shipping charges ₹400 will be deducted for refund, or collected to send exchanged product.

For defective product –  Free of cost. We will arrange return shipment by sending you a label to apply on the package.

You will be notified and refund will be completed within 2 to 7 business days. You can contact us if refund is not received within maximum 15 business days.

Refunds:

Upon receipt and inspection of the return order, we will process the refund payment within 2-7 business days, and proof of payment will be sent to you.

Note: Products for return must be completely plastic seal laminated, unworn, free from scratches, dents, damages, unwashed and tidy with all labels and original packing as delivered. For a smooth transaction, kindly record a single unboxing video of the package from start to finish without any cuts or pauses.

In case otherwise, the responsibility lies with the customer for incurred charges and request for refund/exchange will be declined. If you run into any issue or need guidance, please email us at info@timeolux.com

Should you still have any question, please email us at info@timeolux.com

Cancellation of order:

We provide a full refund if an order is cancelled within 24 hours of purchase as long as it has not been shipped.

Cancellation for order that are shipped is NOT possible. You can request return once you receive the package.

Cancelled orders are refunded within 2 to 7 business days. Your bank may require more time to process credit. Please contact us if you have not received your refund within 15 business days (maximum).

Refund Not Received

Rest assured, we are here to help. Here’s what you have to do:

Please check your bank account statement and contact your bank.

If you still don’t find the refund transaction, please contact us at info@timeolux.com

Products on Sale

Unfortunately, products under Sale and Offers are not eligible for a refund or exchange.